Send a suspect file to the anti-virus laboratory for analysis
- Decryption requests are submitted via the web form at support.drweb-av.pl/new/free_unlocker
- It’s common for several users to send the same virus for analysis simultaneously. In these instances, the entry added to the Dr.Web virus database is based on the first submission.
- Please include only one file per submission, unless you think several files are related to the same viral manifestation.
- If sending a password-protected archive, please specify the password in the Comments field. The recommended password is 'virus'.
- Before submitting a request, we strongly recommend that you review category descriptions. Please remember that choosing the most appropriate category will speed processing.
- Requests made by Dr.Web users that contain serial numbers are given higher priority.
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